Who Is Your On-Site Roofing Project Manager and How Do I Reach Them?

This question separates organized contractors from chaotic ones. If no one is designated to be responsible on-site, no one will be accountable when something goes wrong.

What you should get

• A specific person's name — not "the crew foreman"
• Their direct cell phone number
• Expected hours on-site each day
• The process for escalating concerns if the PM doesn't respond

Day-one walkthrough

Before work begins, do a walkthrough with the project manager. Point out any sensitive landscaping, vehicles, HVAC units, or anything you're concerned about. Get the protection plan confirmed verbally and noted in the job file.

Communication expectations

Ask how they communicate daily — end-of-day updates, photos of progress, notification of any changes or issues discovered. A professional contractor has a communication protocol. An informal crew makes it up as they go.